Please noteDigiHelpSupportive is not a bank and is not connected to any bank. We cannot see or change your accounts. For any issue with your account, call the number on the back of your card or use your bank's official app or website.
Good habits
1
Contact your bank the safe way
Use the number on your card or the official app. Never use a number from a message or ad.
2
Turn on alerts
Enable transaction alerts so you notice problems quickly.
3
Protect your device
Keep your phone updated and use a screen lock.
4
Check statements
Review statements regularly and report anything unfamiliar.
Things a bank will not ask you to do
Share a one-time code
Codes protect you. Never read one out to a caller.
Move money to a "safe account"
This is a common scam. Hang up and call your bank directly.
Install remote access software
Banks do not need control of your device.
Share your full PIN
Your PIN is for you alone.
If you shared details with a scammer
1
Call your bank right away
Use the number on your card and say you may have been scammed.
2
Freeze or replace cards
Ask the bank to block the card and review recent transactions.
3
Change passwords
Update your banking and email passwords.
4
Report it
Report to your national fraud or consumer protection agency.