Who we are
DigiHelpSupportive is an independent guidance service. We help people understand online safety, protect their accounts, and work through everyday device and shopping problems at their own pace.
We are not a bank, a store or a manufacturer, and we do not represent any company. We cannot access your accounts, move money, approve refunds or make decisions on behalf of any organization.
Our principles
Honesty
We say plainly what we are and what we cannot do.
Safety
We never ask for passwords, codes, PINs or card numbers, and we teach you to guard them.
Patience
No scripts and no rush. We repeat steps as often as you need.
Your control
You operate your own devices and accounts. We guide by voice.
What we never do
- Ask for your password, PIN, one-time code or full card number.
- Ask to take remote control of your device.
- Claim to be your bank, a store or any official support team.
- Move money, issue refunds or change anything on your accounts.