About us
Are you a bank, store or official support team?
No. We are an independent guidance service with no affiliation with any bank, retailer or brand.
Can you access my accounts?
No. We cannot see or change any of your accounts.
Using the service
What hours are you open?
Our phone line is open 24 hours a day, every day.
Will you ask for my password or card details?
Never. Do not share passwords, codes, PINs or full card numbers with anyone.
Can you get a refund or fix a problem with my bank?
No. Only your bank or the seller can. We help you understand your options and how to reach them safely.
Safety
How do I find a real support number?
Use the number on your card, or the contact details on the official website or app.